1. Delivery Range
We provide delivery services within Australia, covering major cities and their surrounding areas. Remote areas may incur additional shipping costs and delays.

2. Processing Time
Once you complete your order and confirm payment, we will process your order within 2 working days. Due to peak season or inventory conditions, the processing time may be delayed. If there are any changes, we will notify you in time. The estimated delivery time is 5 working days.

3. Delivery Method
We work with many well-known logistics companies, including:

Australia Post
Toll Group
Fastway Couriers
These logistics companies can provide different delivery service options, including standard delivery and express delivery services. Please choose the appropriate delivery method according to your needs.

4. Delivery Fees
The standard delivery fee will vary depending on the order amount and delivery address. The specific fee will be displayed at checkout.

5. Special circumstances
Delivery delays may occur in the following circumstances:

Natural disasters (such as floods, fires, etc.)
Epidemics or other public health events
Network or system failures
Unable to deliver due to incorrect addresses provided by buyers
For the above situations, we will try our best to notify you and provide subsequent solutions.

6. Order tracking
After your order is shipped, we will send an email with a tracking number and link. You can use this link to check the logistics status in real time.

7. Changes in delivery policy
We reserve the right to modify the delivery terms at any time. All changes will be posted on the website, please check the latest information regularly.

8. Contact us
If you have any questions about delivery or delivery terms, please feel free to contact our customer service team, we will serve you wholeheartedly.

Thank you for choosing our service, we look forward to providing you with a convenient and efficient shopping experience!